Privacy Policy

Last updated: March 26, 2026

Yo.City ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

For Organizations (Chambers, EDCs, Tourism Bureaus)

When you create an account, we collect:

  • Organization name and contact information
  • Administrator name and email address
  • Banking information for ACH funding (processed securely through our payment partners)
  • Card design assets you upload
  • Merchant IDs for approved businesses

For Cardholders

When you purchase or use a gift card, we may collect:

  • Name and email address (for digital card delivery)
  • Shipping address (for physical card delivery)
  • Payment information (processed securely through our payment partners)
  • Transaction history associated with your card

Automatically Collected Information

When you visit our website, we automatically collect:

  • Device information (browser type, operating system)
  • IP address and general location
  • Pages visited and time spent on our site
  • Referring website

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our gift card platform
  • Process transactions and send related information
  • Send administrative communications (account updates, security alerts)
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns to improve our service
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties that help us operate our platform (payment processing, hosting, analytics)
  • Partner Organizations: The chamber or organization that manages your gift card program (transaction data, balance information)
  • Card Networks: Visa/Mastercard networks and our card issuing partner (Lithic) to process transactions
  • Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information. Payment card data is processed by PCI-compliant service providers and is never stored on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Data portability

To exercise these rights, contact us at [email protected].

Cookies

We use cookies and similar technologies to analyze website traffic and improve your experience. You can control cookies through your browser settings. Our site will function without cookies, but some features may be limited.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: